Refund policy
Refund Policy
Our Commitment We take great care in crafting and packaging every order. Because our products are handcrafted, perishable chocolates, our ability to accept returns is limited. Please review this policy carefully before placing your order.
Damaged or Incorrect Orders If your order arrives damaged, melted beyond normal transit variation, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item(s) and packaging
We will review your claim and, at our discretion, offer a replacement, store credit, or refund to the original payment method. Claims submitted after 48 hours may not be eligible.
Quality Concerns If you are dissatisfied with the quality of your order for reasons unrelated to transit damage, please contact us within 48 hours of delivery. We evaluate quality concerns on a case-by-case basis.
Non-Refundable Situations We are unable to issue refunds for:
- Heat damage or melting caused by leaving chocolates in a warm environment after delivery or pickup, including packages not brought inside promptly or orders left in a hot vehicle.
- Failure to retrieve an order from a delivery location in a timely manner
- Customer preference or order remorse after the product has been consumed or partially consumed
- Incorrect shipping addresses provided at checkout
Cancellations Orders may be cancelled for a full refund if the request is made before the order has been fulfilled. Once fulfilled, cancellations are not accepted.
Refund Processing Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer.
Returns
Because our chocolates are food products, we cannot accept returns once an order has been shipped, delivered, or picked up.
Contact To initiate a claim, email us at [your contact email] with your order number and supporting photos. We aim to respond within 1–2 business days.